Hi,
while i agree that some things could have made clearer by MAXON, the biggest problems i percieved came from people interpreting what was said in a much more negative way than we ever expected and spreading that opinion as truth. That is the biggest reason why i try to clarify things.
I see what information you see missing and to be honest i think we just never gave the situation much thought and missed it, since the initial introduction of subscription was a so much larger hurdle. In cases like that i can only hope customers give sales a ring and double check until we come around fixing things.
The very little extra money we would make from people ordering incorrectly due to missing or wrongly interpreted information is not worth any kind of trouble to our users, there simply is no intention by us behind this. The other side of the problem is that due to the many different ways licenses were handled before it is not at all simple to cover every situation without spreading even more insecurity. Again i hope that everyone who does not think his or her case matches the available options gets in contact with sales.
From what i see people here and on other forums often simply underestimate the amount of work and the complexity of changing everything so we can offer subscription and multiple versions per year. It is just a huge pile of work and mistakes are easy to make.
If in doubt about what we are doing, please keep one thing in mind, yes, we want your money (after all we are a business and personaly i like my paycheck to be on time), but we are in the business of creating tools and to stay in business we want you to use these tools to make money for as long and as good as possible.
Cheers
Björn