Before Maxon i worked for over a decade as an IT tech, diagnosing and resolving customer problems. At Maxon i started as a tech support guy and later switched to leading QA, afterwards to UX Design. Trying to understand the problems of users and finding solutions that work for them is something i do since the 80s. Even my hobbies of making and upcycling are about solving problems for myself and other people. While i am in no way perfect in what i do you can safely assume that i do try to see issues from a users perspective, otherwise my job(s) would be impossible to do.
While it can often look like i want to defend Maxon and Cinema 4D, which is not a wrong impression over all, you don't commit to a company and a product as long as i did without getting attached to it, my main aim is usually to explain why things are the way they are, so everyone involved can try to make the best of the situation. I am a very practically minded person and from my experience information is the main thing you need to solve issues, this goes both ways.
Since i am not an executive i simply can't offer many of the solutions people expect to hear from me. I can try to point out workarounds and alternatives and i definitely try to include feedback i get from users in my UX Design work, but i can't change policies or modify development plans and i certainly can't announce any possible future changes that are being asked for.