Is it just me or has any company mastered the art of clean and clear communication when they make the shift to subscription licenses? There are always questions over what is NOT said in the announcement.
But with that said, I do have to say that Insydium did a poorer job than most. In fact, some could argue that it was deceptive. I would like to give Insydium the positive benefit of the doubt as they have been very customer focused in the past (and I believe will continue to be that way in the future), but something just did not sit right with me in how they announced "Fused". Here are some points to think about:
They never used the word "subscription" in their front page announcements. In fact, you have to infer what Fused really is by what is NOT said. Note that on the purchase page, you only see the word "perpetual" used against XP but not against all the other plugins. This raises questions.
Their product page drop-down list box lists both "Fused Maintenance" and "Fused Subscriptions" -- so you think they are two different products but they are not. Everything is now under "Fused". So up until this point, you still think you have access to ALL that Fused has to offer but in a maintenance plan. In fact, the wording on the "Fused Maintenance" page is also rather confusing: Doesn't the highlighted section below lead you to believe EVERY plugin is perpetual...especially when this is under a "Maintenance Agreement" page? What is a "perpetual Fused license" then?
The first time the word "subscription" is clearly called out for a Fused license is when you click the "What's this" icon next to the "Convert This License" icon on your account page. But you have to be an existing customer and you have to log in to get to that page.
The marketing of Fused is really geared for first time buyers. There is nothing that is directed to existing customers. You would expect a well displayed FAQ page that addresses existing customers questions or concerns, but while I did eventually find one, I honestly can not remember where. I think it was on my account page - but honestly, I have not been able to find it again.
As confusing as figuring out what Fused really is, the fate of Cycles is even more confusing -- no point in going into that again as previous posts on this thread have already discussed it in detail
So it seems to me that the Insydium folks are trying to sell a subscription based product in the most distracting way possible so as to hide that it is a subscription. Their distraction is "look at all the plugins and training you now get in addition to XP and Cycles". While in the very small print they say "....oh and we are taking away perpetual Cycles from you."
Honestly, I think Maxon was more upfront with what they were doing and they were not that upfront as they provided NO details on perpetual licensing.
Look, if subscriptions were universally praised by their customers as a great program, companies would not be gaslighting their customers with each announcement. But we all know that subscriptions ONLY benefit the company so they are never explained clearly.
Look...it is one thing to move to subscriptions. I get it. It is a good business move for you. But please treat us with respect and be honest about it. Don't treat us as morons and think you can hide what you are doing. That is condescending and we should NOT stand for it.
I expected more from Insydium. Sorry to say, I am very disappointed.
Dave